NetApp’s Customer Success VPs just wrapped a New York follow-on to Vegas

 

Not a repeat. A next step. Back in May, we ran Into The Unknown across NetApp’s two-day Customer Success leadership forum in Las Vegas, helping five post-sales functions find a shared operating model and a shared north star. Alignment on paper. The real test was always going to be whether it held once the pressure was on.

 

The Follow-on When NetApp’s Customer Success VPs needed a New York session on leadership communication, Everest was the natural next expedition. Same group, same shared language from Vegas, new mountain.

Three hours. One VP-level leadership summit. A focus on empowerment and communication – giving leaders the confidence to make the call and the clarity to communicate it across functions.

 

Why Everest Worked Into The Unknown built the north star. Everest tested what it takes to lead people toward it: decisions made under real constraint, then communicated up, down and across the room. Leaders had to own the call and explain it – the same silos, the same decision velocity questions, the same trust and psychological safety themes that mattered in Vegas, now playing out on a different mountain.

No case studies. No hypothetical stakeholders. Just the same pressure the strategy puts on this team every day.

Great feedback from the room, and a strong marker for what Everest can do as a follow-on programme for teams who’ve already been through Into The Unknown.

Want to build a follow-on journey for your own leadership team? Get in touch.